Support
Email hello@sloppi.so from the address you sign in with and tell us what happened. A link to the character or scene helps.
Signing in
There’s no password. Enter your email and we send you a 6-digit code. If it doesn’t arrive, check your spam folder, and wait a minute before asking for another.
A generation failed
If a generation fails on our side, its credits come back automatically. Every charge and refund is listed on Plan & credits.
A picture or video came out wrong
Send us the link to the scene and say what’s off. We’ll take a look.
Changing or canceling your plan
Open Plan & credits and choose Manage billing. If you cancel, your plan runs to the end of the period you’ve paid for.
The daily series email
Use the link at the bottom of any series email, or turn series emails off in Settings.
Connecting Claude, ChatGPT or another AI app
Open API & MCP and pick the app under Connect an AI app. You can disconnect it from the same page.
Deleting your account
In Settings, choose Delete account. Your characters, scenes, videos and moves are deleted for good, your plan is canceled, and any credits left are gone.
Other addresses
- To report a character or post that breaks the rules, use Report on its page, or write to abuse@sloppi.so. Copyright complaints go there too.
- For questions about your data, write to privacy@sloppi.so.